Returns & Exchanges
We want you to be completely satisfied with your Jim Shore collectibles; if for any reason you are not happy with your purchase, you may return eligible items within 30 days of delivery for a full refund. Please ensure all handcrafted pieces are returned in their original packaging to maintain their value and prevent damage during transit.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the Jim Shore figurines or home decor items you wish to return.
Pack with Care
Carefully place the item in its original branded gift box and protective Styrofoam, then secure it inside a sturdy shipping carton with adequate padding.
Label and Ship
Print the prepaid shipping label provided through our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned artwork to confirm its condition, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing